Mission
To deliver world-class broadband, telecommunications, and IT solutions that enhance quality of life, accelerate economic growth, and support the digital transformation journey of our customers and partners.
Vision
To be the leading digital services provider in the region, enabling a fully connected community through reliable, innovative, and future-ready technologies.
Core Principles
- ExcellenceDelivering the highest levels of quality and performance across all our services.
- InnovationAdopting the latest technologies to meet evolving customer needs and stay at the forefront of digital progress.
- TransparencyBuilding trust through clarity and openness in all our dealings.
- User FocusPlacing users and partners at the heart of every decision to ensure a superior experience.
- SustainabilityLeading growth responsibly with a long-term vision that ensures continued positive impact on society and the environment.
Leadership & Governance
FiberX is managed by an executive team of experts with a proven track record in telecommunications and IT. The governance model is built on transparency, operational efficiency, and compliance with international standards — underpinned by strong strategic foundations in finance, operations, and technology.
Who We Serve — Individuals & Homes
FiberX offers households a complete fiber internet experience designed for modern digital life:
- Home InternetHigh-speed fiber connection for everyday residential use
- GamingOptimised low-latency packages for competitive online gaming
- Smart HomesWi-Fi and direct connectivity for modern residential compounds with smart home integration
- EntertainmentLocal CDN caching for seamless streaming of 1001, TOD, OSN+, and StarzPlay
- Digital PaymentsBill management via Qi Card, Zain Cash, and Switch.
- Self-Service AppSubscription management, data monitoring, and support without contacting an agent
Network Infrastructure
1,090 kmfiber-optic network
137,000+homes passed
10 Gbpstop speeds (25G+ PON roadmap in place)
100GIP/MPLS backbone capacity
6data centres with geographic redundancy
CDNedge nodes co-located in data centres
AIpowered fault management & monitoring
99.95%uptime commitment
Strategic Partners
- Network InfrastructureNokia (GPON), Cisco (IP/MPLS & optical), Dell & HP (data centre compute, storage, virtualisation)
- Security & CloudFortinet (cybersecurity & SOC), Microsoft Azure, AWS (cloud-native & hybrid workloads)
- Content & Entertainment1001, TOD, OSN+, StarzPlay
- FinTech & PaymentsQi Card, Zain Cash, Switch.
- Government & RegulatoryMinistry of Communications (official Southern Region partner), CMC Iraq (regulator), Wasit & Basra Governorates
Our Team
470+ engineers and professionals structured across 5 divisions: Certifications held: CCIE (network engineers), PMP/PMI (project managers), continuous training with Nokia, Cisco, Dell, Microsoft, and AWS.
- Management & FinanceGovernance, compliance, financial sustainability
- Marketing & SalesGrowth, customer engagement, market-oriented solutions
- Network Operations Centre24/7 monitoring, fault handling, proactive management
- Technical EngineeringFTTH, IP, and cloud solution design and deployment
- Customer ExperienceMulti-channel support ensuring quality and loyalty
Customer Experience
- 24/7 support across voice, email, live chat, social media, and mobile app
- AI chatbots for instant common query resolution
- Genesys contact centre platform with advanced analytics dashboards
- NPS tracking and churn management programmes
- Real-time Quality of Experience (QoE) monitoring
- Enterprise SLAs with priority fault resolution